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I just bought an iMac. Data was transferred...

Resolved • Response time -2 hours -44 minutes

1 Feb 2013

I just bought an iMac. Data was transferred from my PC and I am also operating Parallels. I am using Outlook for email but using Apple for contacts, calendar and notes. My apple contacts will not open today. can you help?
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1 Feb 2013

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Mac Support Specialist's response
1 Feb 2013
Jesse
Jesse
Apple Consultant
Hello, and welcome to JustAnswer.com! My name is XXXXX, XXX I'm here to help. What happens when you try to open your Contacts?
1 Feb 2013
Customer reply
1 Feb 2013
Nothing
1 Feb 2013
Mac Support Specialist's response
1 Feb 2013
Jesse
Jesse
Apple Consultant
So no error or window? Does it bounce in the dock when you click it, then just close?
1 Feb 2013
Customer reply
1 Feb 2013
Nothing at all happens when I click on it
1 Feb 2013
Mac Support Specialist's response
1 Feb 2013
Jesse
Jesse
Apple Consultant
Okay, open a new Finder window (click the smiley face icon on the far left side of the Dock), then hold down the Option key and click the Go menu at the top of the screen. Select the Library folder. Find the Preferences folder, and inside that the com.apple.calendar.plist file. Move that to your Desktop and try opening it again.
1 Feb 2013
Customer reply
1 Feb 2013
Will not open. can we do this over the phone?
1 Feb 2013
Mac Support Specialist's response
1 Feb 2013
Jesse
Jesse
Apple Consultant
Unfortunately, no phone call option, sorry. Does it bounce in the dock a few times, but then not open?
1 Feb 2013
Customer reply
1 Feb 2013
It does absolutely nothing.
1 Feb 2013
Mac Support Specialist's response
1 Feb 2013
Mike
Mike
Creative and Apple IT Consultant
Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.
1 Feb 2013
Customer reply
1 Feb 2013
OS X Version 10.8.2 Processor 2.9 GHz Intel core i5 Memory 16 GB 1600 MHz DDR3
1 Feb 2013
Mac Support Specialist's response
1 Feb 2013
Mike
Mike
Creative and Apple IT Consultant
I want you to check some things that may or may not be affecting the situation. I am required to post any procedure as an Answer even if it is just a diagnostic test, so please ignore the Rate to Finish box and Reply to Expert after you have tried that. Restart the computer while holding the Command and R keys to boot to Recovery HD partition, when it boots select the Disk Utility and Continue. Then select Macintosh HD on the left and first Verify Disk on the right and if that is OK Repair Permissions. If Verify Disk is not OK try to Repair Disk.
1 Feb 2013
Customer reply
1 Feb 2013
Completed
1 Feb 2013
Mac Support Specialist's response
1 Feb 2013
Mike
Mike
Creative and Apple IT Consultant
OK try opening Contacts.
1 Feb 2013
Customer reply
1 Feb 2013
Nothing happens
1 Feb 2013
Mac Support Specialist's response
1 Feb 2013
Mike
Mike
Creative and Apple IT Consultant
Go to Applications folder and double click on Contacts
1 Feb 2013
Customer reply
1 Feb 2013
New to Mac Where is it
1 Feb 2013
Mac Support Specialist's response
1 Feb 2013
Mike
Mike
Creative and Apple IT Consultant
Select the first icon in the Dock, the face (FInder), then go to the top left of your screen to Finder / Preferences / General and check all boxes under Show these items on the Desktop. Then open Macintosh HD / Applications / Contacts
1 Feb 2013
Customer reply
1 Feb 2013
In Contact Contents Now what?
1 Feb 2013
Mac Support Specialist's response
1 Feb 2013
Mike
Mike
Creative and Apple IT Consultant
You are right clicking I think. Just double left click.
1 Feb 2013
Mac Support Specialist's response
1 Feb 2013
Mike
Mike
Creative and Apple IT Consultant
If you are running Parallels quit it.
1 Feb 2013
Customer reply
1 Feb 2013
I have options Resources Mac OS or Code signature
1 Feb 2013
Mac Support Specialist's response
1 Feb 2013
Mike
Mike
Creative and Apple IT Consultant
You are running Parallels and tryng to open a Mac application from Windows. Windows does not understand what it is. That is not possible you have to switch to the Mac to use Mac applications.
1 Feb 2013
Customer reply
1 Feb 2013
Have to quit for a while. Need to pick up kids
1 Feb 2013
Mac Support Specialist's response
1 Feb 2013
Mike
Mike
Ok quit Parallels
Mike
Mike
Creative and Apple IT Consultant
Avg. question only $40
Over 20 years IT experience with Apple computers in publishing, marketing and design.
1 Feb 2013
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