Effective Date: January 1, 2020
describes the types of Personal Information we collect when you interact with us, including but not limited
to information provided when you access our websites (including www.JustAnswer.com,
http://my.justanswer.com) and however else you may interact with us (collectively, the “Service(s)” or
“JustAnswer Service(s)”). This Policy applies to all JustAnswer Services and , regardless of the platform or
device used; it describes all Personal Information collected, used, transmitted, disclosed, stored, or
maintained by us, including both electronic and paper records.
Please read this Policy carefully to fully understand how we collect, use, share, and protect your Personal
For purposes of this Policy, “Personal Information” is any information that identifies, relates to, or describes, directly or indirectly, an individual or household.
In the course of operating our Services and delivering our products and services, we collect and process the following categories of Personal Information, which we use for typical business and commercial purposes (including compliance with legal obligations and use for auditing, security, and anti-fraud purposes) and as described more specifically below:
Information You Give Us. When you sign up for and use our Services as a customer or Expert
(including when you use our online chatbot), we may collect and store Personal Information you provide,
Information Third Parties Provide About You. We may, from time to time, supplement the information we collect about you online with outside records from third parties in order to enhance our ability to serve you, to tailor our content to you and to offer you opportunities to purchase products or services that we believe may be of interest to you. These third party sources include:
Information We Get from Your Use of The JustAnswer Services. We collect information about the JustAnswer Services that you use and how you use them, like when you open one of our emails or view and interact with our ads and content (collectively, “Usage Information”). We use this information to provide and improve our products and services, tailor your experience on and across our websites and other services, tailor our marketing efforts, and to create aggregate internal reports on website usage and activity, such as views of certain pages and content. Usage Information includes:
Automatic Collection of Information from Cookies and Other Technology. We and our partners use various technologies to collect and store information when you visit the JustAnswer Services, which we use for the same purposes as Usage Information and to help us improve our websites and communications. This automatic information collection may include using cookies or similar technologies to identify your browser or device:
** Most browsers will tell you how to stop accepting new cookies, how to receive notification of new cookies, and how to disable existing cookies. For more information about cookies and how to disable them, or restrict the categories of cookies you wish to accept, you can consult the information at www.allaboutcookies.org/manage-cookies/.
Please note that rejecting cookies does not mean that you will no longer see ads when you visit the JustAnswer Services. Also, without cookies, you may not be able to take full advantage of all of the JustAnswer Services and some parts of the JustAnswer Services may not function properly.
Anonymous or Aggregated Information. We de-identify or aggregate data we receive and may use and disclose it for any business purpose.
Service Providers. We share any of the Personal information described above with service providers (including but not limited to payment processors, fraud detection vendors, service-related technology providers, and survey administrators) that provide services to you and us, including to help us maintain our databases and websites, administer emails, display content, and analyze website usage activity. For example, we may provide your personal identifiers and commercial information to communications and marketing vendors so they can send you marketing communications and other communications on our behalf. We require that service providers use Personal Information only for the purposes specified in our agreements.
Our Partners From Whom You Have Request Information. We may share your personal identifiers and commercial information with other companies from whom you request to receive a specific product or service so they can market their products or services to you. If you do not want your Personal Information shared with these companies, you may contact us using the information in our “How to Contact Us” section below.
Advertising Partners. We may share your personal identifiers and commercial information with advertising partners that use various technologies to send (or serve) relevant ads to you as you browse the internet.
Social Networks. You may interact with certain features of the JustAnswer Services that cause certain categories of Personal Information to be published to your social networks. To understand the precise categories of Personal Information shared in this manner, please review the privacy policies of the relevant social networks and/or log out of the applicable service before you use our online services.
Public Disclosures Using Non-Restricted Services. As explained in the JustAnswer Terms of Service, information provided by you in the content of your questions, answers, and other communications on our websites (including testimonials and community forum posts you submit), in expert profiles describing your experiences and qualifications, and in signatures attached to postings on our websites ("Posts") may not be private or confidential. Posts may be collected, copied, or used by others without your or our knowledge, and the security and other protective provisions of this Policy will not apply. Also, please keep in mind that publicly posting your account or contact information may result in the transmission of unsolicited messages from persons and entities over which we have no control. Please exercise caution and good judgment when disclosing any Personal Information to any public services, including in Posts on the JustAnswer Services. Note that we cannot be responsible for any online postings by a family member, friend, acquaintance or other person or entity outside of our control.
If you wish to update or delete a Post, you may contact us using the “How to Contact Us” information below. In some cases, we may not be able to remove your Personal Information, in which case we will let you know and explain why.
Sweepstakes, Contests, and Promotions. JustAnswer may offer sweepstakes, contests, and other promotions (“Promotion(s)”) that may require registration. By participating in a Promotion, you are agreeing to the terms, conditions or official rules that govern that Promotion, which may contain specific requirements of you, including, except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, without limitation, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list.
Business Transfers. In the event of a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets (whether by private sale, through operation of law, as part of a divestiture plan, or otherwise), your Personal Information, and any other information that we have collected, may be disclosed to the persons and/or entities assuming control of the relevant business unit or as otherwise necessary to complete the transaction as permitted by law or contract.
Legal and Similar Disclosures. We may disclose Personal Information about you with law enforcement, the courts, our advisors, attorneys, and others who participate in the legal process, if necessary to do so by law or based on our good faith belief that it is necessary to enforce or apply our contracts, conform or comply with the law or is necessary to protect us, the users of the websites, or others.
We use advertising services to serve ads when you browse the internet. We also use email services to send informational and marketing emails, and analytics services to help us understand and improve the usage of our websites and emails. These services will collect your personal identifiers (such as IP address, device ID, and cookie information), device characteristics (such as browser version), and website browsing activity by placing cookies and using other similar technology. They use that information to provide advertisements to you on partner, affiliate, and non-affiliated websites and/or to provide analytical information to us. These companies also may collect and combine information about your online activities over time, on other devices, and on other websites or online services that we do not control, if those websites and online services also use the same partners.
We offer you choices regarding the collection, use, and sharing of your Personal Information on the JustAnswer Services.
Upon request, JustAnswer will provide you with information about whether we hold any of your Personal Information. You may also exercise your preferences in the following manner:
You can also opt-out of some network advertising programs that use your information, below are other steps you can take to opt-out:
Please note that even if you choose to remove your information or “opt out,” you may continue to see advertisements while you are browsing online; however, those advertisements will no longer be tailored to your interests. Additionally, information regarding your usage may still be collected for research, analytics or internal operations purposes.
Under the California Consumer Privacy Act of 2018 (“CCPA”), California residents have the right to request:
California residents also have the right not to receive discriminatory treatment if they exercise the rights list above.
If you make a request for deletion of Personal Information or a request to know about Personal Information we have collected, we may require that you provide information and follow procedures so that we can verify the request and your jurisdiction before responding to it. The verification steps we take may differ depending on the request you make. We will match the information that you provide in your request to information we already have on file to verify your identity. If we are able to verify your request, we will process it. If we cannot verify your request, we may ask you for additional information to help us verify your request.
California residents will be required to submit their first and last name and email address and may also be asked to provide their telephone number or address so that we can verify the request. Please provide as much of the requested information as possible to help us verify the request. We will only use the information received in a request for the purposes of responding to the request.
California law permits California residents to use an authorized agent to make privacy rights requests. We require the authorized agent to provide proof of the California resident’s written permission (for example, a power of attorney) that shows the authorized agent has the authority to submit a request for the California resident. An authorized agent must follow the process described below to make a request. We will additionally require the authorized agent to verify his/her own identity.
You may submit a request to us by:
If you are a California resident under the age of 18, and a registered user of any site where this policy is posted, you may request and obtain removal of content or information you have publicly posted to the JustAnswer Services by contacting us at [email protected].
JustAnswer does not currently take actions to respond to “Do Not Track” signals.
We do not sell consumers’ covered information for monetary consideration (as defined in Chapter 603A of the Nevada Revised Statutes). However, if you are a Nevada resident, you have the right to submit a request directing us not to sell your Personal Information. To submit such a request, please contact us using the information in the “How to Contact Us” section below.
JustAnswer is a United States company and the JustAnswer Services are provided from the United States. If you are a user who resides outside the United States, please be aware that information we collect will be transferred to and processed in the United States and may be processed and stored in other countries outside the United States which may have data protection laws that differ from the laws in your country. By using the JustAnswer Services, or providing us with any information, you consent to the collection, processing, maintenance and transfer of such information in and to the United States and other applicable countries in which the privacy laws may not be as comprehensive as, or equivalent to, those in the country where you reside and/or are a citizen.
We maintain procedural, technical, and physical safeguards to help protect against loss, misuse or unauthorized access, disclosure, alteration, or destruction of the Personal Information you provide via the JustAnswer Services. Unfortunately, no transmission of data is guaranteed to be completely secure. It may be possible for third parties not under our control to intercept or access transmissions or private communications unlawfully. Therefore, any transmission of Personal Information to us is made at your own risk.
We retain your account information and the information provided by you in the form of Posts indefinitely until such time that we determine it has no further commercial significance, at which time we may delete and/or aggregate and store it indefinitely. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Except where otherwise indicated, we do not knowingly collect or store any Personal Information from children under the age of 13. If a parent or guardian becomes aware that his or her child under the age of 13 has provided us with information without his or her consent, he or she should contact us at [email protected]. As required by law, we will delete such information from our files within a reasonable time.
We may also delete Personal Information from our websites, as well as Posts and other information, from users we believe are under the age of 18.
From time to time, we may revise this Policy to reflect changes in the law or technology, or changes in our practices regarding information collection and use. If we make material revisions to the way we collect or use your Personal Information so that we are using it for purposes or sharing data with third parties that you have not consented to, we will provide you with notice of those changes and may do so by announcing the change through the JustAnswer Services. You agree that we may notify you about material changes in the way we treat Personal Information by placing a notice on the JustAnswer Services. You should check our online services frequently for updates.
Any changes to this Policy will become effective as of the Effective Date on the top of this page. By continuing to use the JustAnswer Services after the most current Effective Date, you will be deemed to have understood and agreed to such changes. If you do not agree with the terms of this Policy, as it may be amended from time to time, in whole or in part, please do not continue to use the JustAnswer Services.
This Policy may be supplemented from time to time by additional terms, privacy statements, or notices that explain how we collect, use and share information in specific circumstances (“Additional Terms”). For example, Additional Terms may contain details about how we collect Personal Information in specific contexts.
38 Keyes Avenue, Suite 150
San Francisco, CA 94129